Satori Consulting, Inc.

Customer Experience Research

Exploring the path to improve how customers use your product web site or application.

Who is Satori Consulting, Inc.?

Satori Consulting, Inc provides customized and comprehensive professional services focused in customer centered research, testing and design to products and applications for mid-market and enterprise clients. Headquartered in Atlanta, Georgia, Satori Consulting, Inc is comprised of a team of leading consulting professionals who employ proven methodologies and industry best practices and trends to support client objectives and fulfill client needs. Our comprehensive suite of tools and experienced consulting staff enables Satori to provide the best resources, processes and methods for affordable and scalable solutions.

Professional Services

Strategy

The success of any product, website or application depends not only on the technology which drives it, but also depends on how well you understand your competitors, your customers and your internal business processes. Our experienced team offers unparalleled combination of flexible and detailed strategic solutions to help you implement the highest quality, customer-centered solutions.

• Our team offers the following:
• Competitive Analysis
• Primary Research/Surveys
• Persona Development
• Scenario Design

Strategic Design

Strategic Design is the approach to designing clear, understandable communications by giving care to structure, context, and presentation of data and information. Satori Consulting, Inc. will work with you to develop a website, product or application that incorporates the customers’ goals, needs, preferences and capabilities while meeting your business objectives.

• Our team offers the following:
• Information Architecture
• Wireframe Prototyping
• Visual Design Compositions
• Search Engine Optimization Evaluation

Usability

Satori Consulting follows strict guidelines to identify and evaluate customer experience. Potential pitfalls may be found during real world testing - attributable to the fact that individual customers will approach your website, product or application in ways that no one is able to predict. We will work with you to identify these potential pitfalls and provide you with actionable solutions for resolving and enhancing the customer experience.

• Our Usability offerings include:
• Customer Experience Assessment
• Usability Testing
• Training and Education

Accessibility

Many websites are not accessible to large segments of the disabilities community – particularly people who are blind, deaf or hard of hearing. People with cognitive and neurological disabilities often have limited ability to digest large volumes of information that may be poorly organized. At Satori Consulting, Inc we will help you design a website or application that will be accessible to all people - regardless of their physical abilities – because an accessible tool enables you to distribute information to a broader audience.

Satori provides:

• Accessibility and ADA Compliance Evaluation
• Training and Education